Hopeful Heart Solutions, Ltd.
Policies & Procedures 2020
Welcome! Deciding to get help is a big brave step, and you may have some questions about the process. This document contains important information about the policies of my practice that I like to use as a jumping off point for further discussion. So please take some time to read it over carefully and let me know if you have any questions.
Sessions & Cancellation Policy
Depending on what your needs are, we will decide together during our first meeting how frequently we will meet, and we will continue to reevaluate this over the course of our time together. I ask that you give me at least 24 hours notice if you need to cancel or reschedule your appointment. If you cancel with less than 24 hours notice, you will be responsible for the cost of the session. I will give you the option of conducting our session by Zoom (online session) / Facetime / phone if you cannot come to the office.
Fees, Billing and Payments
Payment is due at the time of the session.
Insurance
Because my services are considered to be educational / spiritual / coaching, I don’t accept insurance and my services are not insurance reimbursable.
Contacting Me
I check my phone and email frequently, but am often not immediately available. I will do my best to get back to you within 24 hours on Monday-Friday. I will return any email or phone messages left during the weekend on Mondays. If your schedule will make it difficult for me reach you by phone, please include in your voicemail some times that I am most likely to be successful in returning your call. If you are unable to reach me, and do not believe that you can wait to receive my return call, please call your primary care physician or psychiatrist, or go to your nearest emergency room. In the case of a life- threatening emergency, please call 911.
Lastly, I prefer that text is only used for scheduling purposes, unless we have discussed an alternate arrangement. If you choose to email me about any personal or clinical information, please be aware that there is some inherent risk in doing so because email is not entirely secure and confidential.
Understand that Life Coaching sessions are not intended to be or substitute for professional medical or mental health services, and should not rely on the sessions as a substitute for professional medical or mental health services.
By checking the box below, I am indicating that I have read and understood this form and that I agree to participate with Gwen Russo of Hopeful Heart Solutions, Ltd. in accordance with the above policies.
